Policies

White House Black Egg Market Policies

We take great pride in how we manage our flock and provide hatching eggs & chickens to our customers. All orders are filled in the order they are received, and you will be notified ahead of shipment or pickup. If you have any special instructions like blockout dates/vacations that you do NOT want your order, please list it in the notes section of your order. 

FOR ALL ORDERS - I will contact you prior to shipment via email, text, or phone. You will have 24-48 hours to respond before I move on to the next order in line and move you back in the queue. If you want your order delayed or need to update your shipping address, let me know. If I don't hear back from you within 5 business days, your order will be cancelled and a 25% charge will be incurred. If the eggs are shipped to the address provided at time of ordering, I am not responsible to correct or reship if the address listed is incorrect and I am not informed of a change prior to printing the shipping label.

Certain lines are sold in 1/2 dozens only. You can combine 1/2 dozens. I can ship up to 1.5dz eggs in a box. If ordering Bloomstone Reserve eggs, not all eggs will have a visible bloom and there is a 50/50 chance that a hen will lay a bloom. Eggs are collected daily, examined carefully, and are fresh. Chicks must be picked up in person while eggs can be shipped or picked up in person. Shipping will be charged for everyone but will be refunded for locals or those picking up in person (message me to let me know).

We are PT Clean/NPIP Certified/AI Clean #74-4788 and can ship nationwide, including Alaska and Hawaii (although these may require additional shipping). We ship eggs pointy end down in custom foam shippers and boxes to help eggs to travel safely; however, WE CANNOT GUARANTEE your hatch rates! Once the package leaves our farm, we have NO CONTROL over how packages are handled or how you incubate/hatch your eggs.

NOTE: A 50% hatch rate on shipped eggs is considered a great hatch so please keep that in mind when ordering shipped eggs. If you receive damaged eggs, please share photos and videos of the inner and outer part of the box and eggs so we are made aware. Sometimes you can even use these to contact the shipping company. There are no refunds or exchanges from orders unless for some reason I cannot fill your order.

By placing an order with White House Black Egg Market, you are agreeing to all of our policies above.